CaribHRForum 2008 Survey

 

caribhrforum-logoSponsors of this year’s annual CaribHRForum’s electronic survey expect to reach over 3000 Human Resource Professionals across the CARICOM region this year, easily becoming the most wide-spread effort to gather information from a single profession. 

The 2008 survey which was released on Monday September 15th, 2008, focuses on the single topic of regional HR conferences and the role they play in bringing together HR professionals. 

It is being conducted by a volunteer team at CaribHRForum, the online forum that was formed in 2003 by Francis Wade, a management consultant who recently moved home to the Caribbean.

According to Wade, “the survey has grown in leaps and bounds since it was inaugurated last year, and the team now comprises a Jamaican, a Trinidadian, a Kittician and a Bahamian who have only met in cyber-space.  We got to know each other through CaribHRForum and have worked together for months to put this together, mostly using Facebook, an online social networking service.”

CaribHRForum, with over 200 members, is the largest professional networking group of its kind that is built on cyber-services such as a discussion list, a blog on CaribHRForum.com and a news ezine – CaribHRNews.

In fact, the idea of a large, all-encompassing regional conference was first discussed at length within CaribHRForum’s list, which sometimes sees up to 20 emails per day in a region-wide discussion.

“Sometimes the conversation gets heated, and there is a great deal of participation from many members who share their perspective, while learn from each other.”  A recent group conversation on the industrial relations climate in the region is still generating some sparks after more than a week,” said Wade.

It was another hot conversation on CaribHRForum that provided the theme for this year’s survey.  While Jamaica has the larget  conference each year, with some 500 participants, there are other territories in the region that don’t even have an organization formed. Many are unaware that conferences and organizations like CaribHRForum exist and end up practicing in isolation from their colleagues. 

“Hopefully,” Wade says “the results of the survey will do much to help us bring the professionals of the region together.  We should learn a lot about what people are looking for in attending a conference, and help make our own conferences compelling.”

Interview with Roger Bell, GM

Trinidadian Executive Thrives on Cultural Differences

 
Some Trinidadian Executives are having success in overcoming the cultural differences they find in Jamaica.
 
Roger Bell, General Manager of Confectionery & Snacks (Jamaica,) a subsidiary of Associated Brands (Trinidad) has found success in leading a Jamaican company, in a country that he had never visited before assuming the post.
 
In a recent interview with Francis Wade of Framework Consulting, Mr. Bell described the learning process that he put himself through as a new GM in a new country.
 
“I spent the first few months learning the culture” he said, once he realized that there were significant differences between the work culture he was used to, and the one he was entering.  By becoming a virtual student, and allowing the workers to show him what he needed to learn, he was able to gain a measure of trust that has allowed this privately held company to more than hold its own in a competitive market.
 
“Small things made a big difference” he said, including the importance of attending funerals, being humble and demonstrating a willingness to be active in the lives of his workers, and their communities.  “These are difficult things to explain to Trinidadian managers, who have a much more hands-off relationship with their workers,” he continued.
 
Mr. Bell said that he is walking in the footsteps of one of his mentors, the late George Philip, who came to Jamaica from Trinidad some thirty-five years ago and never returned.  His recent death was mourned by thousands. Some of the advice he gave to Bell is still being used by him today, and his hope is that this interview and other research efforts will enable executives moving to work in Jamaica to be successful, regardless of their country of origin.
 
The interview is available in its entirety by visiting this Interview Link with Roger Bell, or by sending email to[email protected]

To those who have already subscribed to the triniexec list, send email to [email protected] for instructions.

GraceKennedy CEO to be Interviewed Live at HRMAJ Conference

Framework Consulting Inc., Kingston Jamaica
Contact: Francis Wade 954-323-2552 / 876-880-8653
FOR IMMEDIATE RELEASE
 
GraceKennedy CEO to be Interviewed Live at HRMAJ Conference
 
HR Professionals to Listen in as Douglas Orane Explains the Role of HR as a Strategic Asset
 
Grace Kennedy CEO, Douglas Orane, is due to close out the first day of the upcoming Human Resource Association of Jamaica conference with a frank interview covering a variety of topics of interest to human resource professionals.
 
Approximately 500 participants will be on hand on November 16th to hear him describe how the human resource function can rise to the occasion and play a critical role in many of the challenges that companies face in the world.  His perspective will be invaluable for attendees to hear, as they seek to shape their agendas and careers according to the perspective of their own CEO’s.
 
Mr. Orane, who holds both the Chairman and CEO roles after some 26 years with the company, is well-known as a former President of the private sector Organization of Jamaica (PSOJ,) as well as the four and a half years he spent in the Senate.   In 1998, he chaired a taskforce to examine the levels of waste in the public sector, resulting in a list of recommendations known as The Orane Report.   
 
Francis Wade, President of Framework Consulting, will be conducting the interview, which is slated to run for an hour.
 
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About Framework Consulting
 
Framework Consulting Inc., a Florida-based company with an office in Jamaica, is a management consulting firm with an emphasis on solving the most difficult people problems in the corporate Caribbean.  It creates customized interventions that are targeted to produce results, using combinations of workshops, coaching, training, change management and corporate communications.  To learn more, go to www.fwconsulting.com.

Francis Wade to Speak to Graduates at JaCSA Certification Graduation

 

COMING: A NEW FOCUS ON CUSTOMER EXPERIENCE
 
Companies are betting that a new focus on “experience” will help them better serve local customers
 
One of the major trends in the world of customer service seems to making in roads in Jamaican corporations.  Instead of merely serving customers, companies are hoping that by going after a precise experience they will be able to motivate employees, raise standards and provide customers with more of what they are looking for in their interactions with companies.
 
Local companies such as Scotiabank, Cable and Wireless and Victoria Mutual have all recently appointed high level executives in charge of “Customer Experience.”  They understand what many companies are trying to grasp: the customer’s experience is impacted by every single “touch-point” or interaction they have with a company, including their website, the front-line staff, how they pay their bills or make deposits, and even what they see in their advertising.
 
On November Wednesday 21st, Francis Wade of Framework Consulting will be addressing the Jamaica Customer Service Association’s International Certificate Graduation, and will be describing this important shift in emphasis that is already positively impacting service standards in the Caribbean region.
 
According to Wade, “Employees across the board are finding it much easier to appreciate this new approach.  Companies are finding that they can tap into an employee’s understanding of “experience” more easily than they can describe to them what happens in some far away company they have never visited.”
 
“Managers that are still talking about Walt Disney or the Ritz Carlton are speaking over employee’s heads, and are having a hard time relating to their daily experience of the service they experience from their minibus driver, post office, bank and grocery store.”
 
By adapting this new best practice, local companies are able to do what many companies around the world have done, and start with a set of “target experiences” that the company has decided will support its brand.
 
Once these experiences are defined, they are translated into standards at each “touch-point.”  Employees are taught how to deliver these experiences consistently, and how to monitor the customer’s reaction with a combination of advanced interpersonal skills and personal intuition.  
 
Websites are tweaked, process are changed –all in order to produce the particular experiences.
 
Wade said “Managers who think that they can motivate employees by speaking about the service they experienced at their last trip to Sandals are mistaken.  They don’t appreciate that a major reason that front-line employees deliver better service in North American companies, for example, is that they have many, many examples of good service that they have seen first hand.”
 
“They merely have to copy the service levels that they see every day.  In Jamaica, employees cannot do the same, and their job is much, much harder.”
 
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About Framework Consulting
 
Framework Consulting Inc., a Florida-based company with an office in Jamaica, is a management consulting firm with an emphasis on solving the most difficult people problems in the corporate Caribbean.  It creates customized interventions that are targeted to produce results, using combinations of workshops, coaching, training, change management and corporate communications.  To learn more, go towww.fwconsulting.com and http://www.jacs-association.org/events.html
conference-flyer-2007

Framework Study to be Unveiled at HRMATT Conference 2007

Francis Wade has been selected to present the results of the groundbreaking study, “The Trinidadian Executive in Jamaica,” at the upcoming HRMATT conference to be held on October 9-11th, in Port of Spain, Trinidad.

The study, completed in 2006, included direct interviews with over 30 Trinidadian executives working in Jamaica, and focused on the cultural differences they found while holding leadership positions.  As the press has reported on several occasions, some have encountered difficulties, experiencing wild-cat strikes and  threats of industrial action.  Headlines were made about the way Trinidadian businessmen conduct themselves in Jamaica.

A great deal has been made of the notion that Jamaicans dislike Trinidadians as a people.  Some have said that it dates back to the days of the West Indian Federation in 1961, when Jamaica withdrew from the alliance, causing its immediate collapse.

Others point to the fact that Jamaica is a violent country with one of the highest murder rates in the world.  From a Trinidadian point of view, Jamaicans are often described as “aggressive”  or “backward” and that this behaviour carries over into the workplace.  From a Jamaican perspective, some say that Trinidadians are difficult to trust, and often rely on a level of informality that they find insulting, hence the moniker ‘Tricki-dadians.”

The results of the study shed some light on the confusion and misunderstanding that exists between the two cultures. However, the study shows that when these dynamics play out in the workplace, Trinidadian executives can be both aware and careful, in order to gain the trust needed to operate effectively and profitably.

 New: Francis Wade will be featured on Trinidad’sTV6 Morning Edition show at 6:30am, on the topic of the upcoming HRMATT conference.

Also, the above press release was covered in the Trinidad Express and the Jamaica Observer.


To receive a copy of the report “The Trinidadian Executive in Jamaica,” send email to [email protected] and reply to the confirmation email by clicking on the appropriate link.

CaribHRForum 2007 Survey Results

 

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To receive a summary of  the results on the recently concluded CaribHRForum 2007 survey, you are invited to send an email to [email protected]

Upon receipt, a confirmation email will be sent to your email inbox, which you must respond to in order to receive the report by. Simply click on the link that looks like this when the confirmation email is received:

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CONFIRM BY VISITING THE LINK BELOW:

 

CaribHRForum is the only widely used regional discussion list for Caribbean HR professionals.

New Ways to Network for Caribbean Managers

KingstonJamaicaMay 5, 2007:  Attendees at the JEF Convention 2007 in Ocho Rios on May 5th, 2007were challenged to upgrade their networking skills to keep pace with the threats and opportunities of CSME.  The speech they attended at the conference was entitled “Networking Strategies for the new Breed of Caribbean Managers.”

 

The workshop was lead by Francis Wade, a Jamaican consultant and President of Framework Consulting In., headquartered in Hollywood Florida, USA.  Mr. Wade, the founder of the 14 year-old firm, has been working with companies in Barbados, Trinidad andJamaica to address business issues that have a particularly difficult people dimension.  During that time he has had to develop some innovative techniques for networking that “violate accepted wisdom.”

 

In his speech, Mr. Wade noted that the old ways of networking – on the golf course and on the cocktail circuit – were only suited for a small subset of professionals. He said “business-people who force themselves to attend these kinds of events give networking a bad name.”

 

Instead, he advocated an authentic approach that anyone can follow, building on real commitments, rather than manufactured interests.  He gave the following 10 tips:

 

1)          Be Brave: Don’t follow the crowd, and allow yourself to be distinctly different from everyone else

2)          Know What You Are Passionate About: Pursue whatever area of interest you have, and become an expert in that, rather than following areas that are popular, “logical” or even areas in which you have current skills but no real interest

3)          Drop the Miami mind:  Think of yourself as aCaribbean professional rather than having half your mind in the USA, Canada or England

4)          Reach Out from Your Interests:  Take the areas you are passionate about, and find others in theCaribbean who share them

5)          Ignore Distractions:  If someone tells you what you “should” be doing to network, and it doesn’t fit your natural interests, ignore them!  Also, if the actions you take feel forced or contrived, stop them.

6)          Embrace Internet Technology:  If you have a distrust of new technology or the internet, overcome it, knowing that your future as a professional is inextricably tied to how you are presented in cyberspace

7)          Google Yourself:  Use a Google search to see what is already being said about you on the internet.  Make this your baseline

8)          Design an Online Self-Portrait:  Define the online “portrait” of your accomplishments, skills and interests that you would like people to see on the internet

9)          Actively Participate:   Join in and contribute to online discussions related to your areas of interest especially if they are Caribbeanbased.  If they don’t exist today, create them by sending out invitations to regional partners

10)     Write!: Find interesting ways to use ezines, blogs and mentions on web-pages to share your thoughts on your authentic areas of interest.  Write frequently!

 

The Bottom Line is that professionals must take advantage of the changes coming with CSME and the existence of internet technology to network in a way that feels natural.  While our literacy rate inJamaica puts us at a disadvantage compared to countries such as Trinidad and Barbados, we are often seen as being more assertive and outgoing, and we should use this to our advantage.

 

Francis Wade is President of Framework Consulting Inc. Email:  [email protected]

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Forming a Trinidadian Jamaican Chamber of Commerce

The first two Meetings to discuss the formation of a Trinidadian Jamaican Chamber of Commerce will be held as follows:

Monday May 7th at the Jamaica Pegasus, New Kingston at 6:30pm

Monday May 21st — evening — Port of Spain, at the offices of CMMB on Independence Square at 6:30pm

If you would like further information on the agenda, and to hear further updates as the dates draw closer, you can send me email or add yourself to the mailiing list by clicking here.