Author: francis

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November 2005 Blogs

In November, between plane trips and airports, I found the time to comment on the following topics in my blog — Chronicles from a Caribbean Cubicle:

Books I’m “Reading” Now — a summary of the different media I’m consuming at the moment 

Thankfully It’s Only a “Number One” Bank — a tongue in cheek look at a customer service snafu at RBTT Bank

Meeting Kwame — it was fun to finally run into someone in person that I had developed a professional internet relationship with over several years

On Transitioning to Work in Jamaica — what a course to culturally prepare an expat executive might look like

Who You Are — my intelligent guess as to who might reading my blogs instead of their expense accounts!

Caribbean Time and Jamaica Time — why rushing to get more stuff done might be a waste of time

CSME — Offense or Defense — Why CSME is sounding too much like protectionism, and too little like the opportunity it is

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New Name for Blog

We have renamed the company’s primary blog to “Chronicles from a Caribbean Cubicle.”   The link is http://blog.fwconsulting.com

The truth is that the blog is only very rarely written from a cubicle, and generally has its genesis in the seat of an airplane, but the power of alliteration is undeniable!

Francis Wade also maintains a personal blog, named “Moving Back to Jamaica” and can be reached from http://francismove.blogspot.com

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CSME and HR Seminar — Port of Spain

I (Francis) have been asked to give a short talk and be part of a panel presentation as described below.  I’m looking forward to it, and the lime that comes with a visit to Trinidad!

The Human Resource Management Association of Trinidad & Tobago will be hosting a 1-day Seminar focusing on the ‘CSME and the HR Implications for the Region’.

 

Date: 24th November 2005  (changed from the 11th)

Venue: Normandie Hotel

Time: 9am – 3pm

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Jamaica Gleaner column covers JCSA speech

In today’s Jamaica Daily Gleaner a regular column contributed by Ilsa DuVerney covered the speech given by Francis Wade at the recently concluded Jamaican Customer Service Association (JaCSA) Conference.

The column, entitled “Creating World-Class Customer Service Part 1” can be read by clicking here.

The second installment in the series, Part 2, can be read by clicking here.

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Upcoming Speeches in September, October and November

From Francis Wade:

I’ll be giving workshops or speeches at 3 upcoming conferences in Trinidad, Jamaica and Barbados.

The Trinidad & Tobago Association of Insurance and Financial Advisors (TTAIFA) will be hosting their Annual Sales Congress on 12th and 13th September 2005.

The Jamaican Society for Customer Service’ Conference will be on Oct 5 and 6th, and the Theme of the Conference is “Service — A Transforming Power.”  There is a flyer for this event on the “News” link above or by clicking here.

The Human Resource Management Association of Barbados (HRMAB) has invited me to speak at their conference on November 2-4.  The Theme of the Conference is Service Excellence Through Management Excellence.

While I have an idea of what I’ll be speaking about, I’m still thinking about what I want to say exactly (usually the 72 hour window before the event is when the best ideas come.)  My overall goal in both cases is to find something new and provocative to say that runs counter to everyday management thinking.

This speech will be given with Peter Hall, who is a Senior Vice President at FirstCaribbean Internaitonal Bank headquartered in Barbados.  Peter is a client, and also a significant thought-partner of Framework Consulting.

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Moving to Jamaica

I’m pleased to announce that the “epicenter” of Framework Consulting is now moving to Kingston, Jamaica.  While the US legal and mailing addresses remain the same, the company will have only a virtual presence in Hollywood, Florida.

This comes as the next step on focusing the company on serving our Caribbean clients.  While we will maintain the same level of contact with US clients,and even to gain new ones, the proximity to the majority of our clients will only benefit all concerned with less travel, more informal contact and lower overall stress (it is hoped!)

The main contact number — 954-323-2552 — remains unchanged.

Francis

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Blog!

From Francis’ laptop:

The existence of a blog on the FWC website is a new, interesting, and hopefully good thing.

I stumbled across the whole world of blogging maybe a year ago, and have found it a powerful way to share thoughts as they are occurring, and to respond in some dynamic way to what’s happening in the company and the world.  I started my own experimental blog earlier this year and am now basically bringing it out of hiding, so to speak.  

Enjoy

You can read my blog at  http://blog.fwconsulting.com