Leaders Failing to Adjust to Remote Work
As a manager, you may be in trouble. In the past two years, new ways of remote working have come out of nowhere and the debate is on: should you resume face-to-face working? Part of you wants work to be efficient, but another part hopes that everyone will come back to the office. Is this an unreasonable ask?
In your career, you probably have experienced a few micro-managers. With a patina of distrust, they hover over their people to ensure that they do what they are supposed to.
The sad fact is that this technique works, especially with manual workers. But it’s not faring well with knowledge workers. Itâs hard to micro-manage in the COVID era. Why?
Stalking employees via WhatsApp or email messages just looks crazy. Installing software to inspect every keystroke feels like Big Brother. Calling staff randomly for casual âcheck-insâ canât hide an unfortunate fact: they have lost their initiative.
The truth is, whatever intrinsic motivation they ever had has disappeared. Instead of being an excited newcomer to the organization, they have turned into drones. Now, they go through the motions, pretending to be engaged.
Consequently, you see yourself as the victim in all thisâŠthe unlucky recipient of poor employees. âIf only I could get some good people,â you think, âI wouldnât need to treat them this way.â You dream of a time when you could sit back as intrinsically motivated workers willingly produce their best work. How can you reach this end-point from where you are today?
- Fire Yourself
Hereâs a shocking conclusion: your incompetence is showing.
What are you missing? The truth is: you donât know how to manage people in a way that preserves their initial enthusiasm. Under your watch, staff with potential and energy become mediocre.
If this fits, consider getting rid of yourself: the part of you that COVID has revealed to be a weak manager. It may suggest that you quit the job, but hereâs an alternative.
Instead, undertake a transformation in the way you manage. Start with a ruthless self-inventory of your performance. Ask for input from a coach, your immediate supervisor, and those who report to you. Pick an area to work on and start to make improvements.
- Upgrade Your Workers
In many cases, your company has hired employees who are not sufficiently self-directed. This has not helped. But if you have already undertaken a personal transformation that inspires others, you may also be making some more cynical. You must act on workersâ mindsets.
Partner with HR to build a process for identifying the most entrepreneurial recruits. Hint: they wonât be the ones who follow orders without question. Instead, look for people who could one day start their own business.
Why? An effective remote worker has more in common with a self-employed freelancer than a typical office worker. They manage their time, take responsibility for deliverables, and put work above insider-politics.
However, there will be some employees who canât change fast enough.
- Transform the Culture
The majority of workers may not be bad: just used to an old way of doing business. It might be best to effect a cultural transformation.
In the change projects I have experienced, the end-result looks like an injection of personal responsibility. In other words, staff are willing to step up and say that things arenât working, and publicly claim the part they are playing to fix them.
After all, the most responsible employees work well from anywhere. They empower themselves in the way they talk about their relationships. How? Thereâs almost no trace of the victim/poor-me stance taken by those who require constant supervision.
Once your organization starts to experience this shift, support the positive moves people make towards the ideal. Over-share so that folks come to see examples of self-motivation.
Also, paint a picture of how managers function in this new, remote dispensation. When behavior falls or degrades at any level, everyone should be able to identify it clearly.
But above all, resist a lazy slip into the way things used to work. For most companies, COVID has opened the door to a new kind of self-empowerment. Some staff have blossomed as a result.
Donât drag them back to the office just because your least effective managers and workers are not delivering. Instead, forge a culture built around the most responsible staff. In other words, focus on creating more of what you want.
You are likely to feel uncomfortable waiting for the right answers to emerge. But donât stop the search. You arenât taking the path of least resistance; youâre fighting to bring forth a new normal.
Leaders Failing to Adjust to Remote Work
As a manager, you may be in trouble. In the past two years, new ways of remote working have come out of nowhere and the debate is on: should you resume face-to-face working? Part of you wants work to be efficient, but another part hopes that everyone will come back to the office. Is this an unreasonable ask?
In your career, you probably have experienced a few micro-managers. With a patina of distrust, they hover over their people to ensure that they do what they are supposed to.
The sad fact is that this technique works, especially with manual workers. But it’s not faring well with knowledge workers. Itâs hard to micro-manage in the COVID era. Why?
Stalking employees via WhatsApp or email messages just looks crazy. Installing software to inspect every keystroke feels like Big Brother. Calling staff randomly for casual âcheck-insâ canât hide an unfortunate fact: they have lost their initiative.
The truth is, whatever intrinsic motivation they ever had has disappeared. Instead of being an excited newcomer to the organization, they have turned into drones. Now, they go through the motions, pretending to be engaged.
Consequently, you see yourself as the victim in all thisâŠthe unlucky recipient of poor employees. âIf only I could get some good people,â you think, âI wouldnât need to treat them this way.â You dream of a time when you could sit back as intrinsically motivated workers willingly produce their best work. How can you reach this end-point from where you are today?
- Fire Yourself
Hereâs a shocking conclusion: your incompetence is showing.
What are you missing? The truth is: you donât know how to manage people in a way that preserves their initial enthusiasm. Under your watch, staff with potential and energy become mediocre.
If this fits, consider getting rid of yourself: the part of you that COVID has revealed to be a weak manager. It may suggest that you quit the job, but hereâs an alternative.
Instead, undertake a transformation in the way you manage. Start with a ruthless self-inventory of your performance. Ask for input from a coach, your immediate supervisor, and those who report to you. Pick an area to work on and start to make improvements.
- Upgrade Your Workers
In many cases, your company has hired employees who are not sufficiently self-directed. This has not helped. But if you have already undertaken a personal transformation that inspires others, you may also be making some more cynical. You must act on workersâ mindsets.
Partner with HR to build a process for identifying the most entrepreneurial recruits. Hint: they wonât be the ones who follow orders without question. Instead, look for people who could one day start their own business.
Why? An effective remote worker has more in common with a self-employed freelancer than a typical office worker. They manage their time, take responsibility for deliverables, and put work above insider-politics.
However, there will be some employees who canât change fast enough.
- Transform the Culture
The majority of workers may not be bad: just used to an old way of doing business. It might be best to effect a cultural transformation.
In the change projects I have experienced, the end-result looks like an injection of personal responsibility. In other words, staff are willing to step up and say that things arenât working, and publicly claim the part they are playing to fix them.
After all, the most responsible employees work well from anywhere. They empower themselves in the way they talk about their relationships. How? Thereâs almost no trace of the victim/poor-me stance taken by those who require constant supervision.
Once your organization starts to experience this shift, support the positive moves people make towards the ideal. Over-share so that folks come to see examples of self-motivation.
Also, paint a picture of how managers function in this new, remote dispensation. When behavior falls or degrades at any level, everyone should be able to identify it clearly.
But above all, resist a lazy slip into the way things used to work. For most companies, COVID has opened the door to a new kind of self-empowerment. Some staff have blossomed as a result.
Donât drag them back to the office just because your least effective managers and workers are not delivering. Instead, forge a culture built around the most responsible staff. In other words, focus on creating more of what you want.
You are likely to feel uncomfortable waiting for the right answers to emerge. But donât stop the search. You arenât taking the path of least resistance; youâre fighting to bring forth a new normal.
Caffeine-Based Productivity, Part 2
Caffeine-Based Productivity, Part 1
Having A Foot in Both the Future and the Present
As a manager, you may find it hard to engage in fruitful discussions about the future. You are able to speculate informally over lunch, but be unable to plan strategically in a formal session. You sense that this needs to change, but how? Where will this new skill-set come from?
Few things are more distressing in organizational life than a manager who was good at his old job, but still tries to perform it after being promoted. While he was elevated based on his technical ability, these are of little use now that employees report to him. They expect something new: leadership.
The same applies to the executive suite, and in particular the role of a CEO. More specifically, newly minted executives often donât think strategically. The truth is, they gained their reputations based on reaching short-term results and fighting fires.
While every company needs middle-level managers who can demonstrate these skills, as leaders they are entrusted with something different: the companyâs future.
If they are lucky, mentors take them under their wings, and deliberately stretch their capabilities with well-designed assignments and training. But this is rare. In general, a new executiveâs lack of strategic planning skills isnât revealed until the situation desperately needs them. By then, itâs too late. Instead, here are three competencies you can proactively develop.
- Thinking *about* the Future
I have met many CEOs and MDs who donât talk about specific future outcomes at all. In their minds, all they need to do is react to stuff that might happen.
However, the best leaders donât sit back: they create the future. For example, Facebook has a 15-year plan for the Metaverse which is intended to shape the way the internet is used globally.
By so doing, they confront the natural inertia of the vast majority who prefer to stay in their comfort zones.
As an executive, your job is to coach top managers to think about the future as a malleable object. They can become visionary. But you may need to do some convincing. In other words, you must educate, challenge and confront. And demote the unwilling or unable.
The fact is that as a member of the leadership team, you should develop the best long-term planning skills, and encourage others to follow your path.
- Thinking *from* the Future
While a good facilitator can drag any executive team through the creation of a specific vision, itâs not enough. Once it exists, the participants must take charge of the vision. Inhabiting it means thinking from the future, while they implement it in the present.
Some reduce this to a matter of project management, but it actually requires far more. Great leaders carry out special practices to help people think from the future. Examples include regular strategy updates using current information.
They also have a knack for bringing up the vision in everyday conversation. Each time, they create the specific future as the context behind every decision. By recalling its importance to stakeholders, they bring the future closer one step at a time.
Finally, they help staff see that Big Hairy Audacious Goals (BHAGs) must be translated into projects, then tasks. This connection is easily lost. Why? Daily emergencies hijack peopleâs attention, along with the distractions of social media/Netflix. To keep people on track, you should repeatedly bring the vision alive.
- Speaking from the Future
Unfortunately, very few executives know how to inspire others on demand. Call it a recurring failure of organizational life: the few who are inspiring often leave to start their own companies. Those who remain learn to survive the corporate grind by keeping out of trouble, rather than leading.
If this fits your story, you may be annoyed. Now that you have been promoted, you are asked to inspire staff. But where would you have learned to do so?
If the workplace doesnât offer them, seek out other opportunities. Volunteer in your service organization, church or alumni association. Allow the discomfort of vision-filled speaking to become the norm. Experience the thrill of filling others with the hope of accomplishing remarkable things by working together.
In these challenging times with a pandemic, recession, and war ever-present, the natural human tendency is to withdraw and see performance fall. Great leaders realize this and put themselves at risk. This is your avenue to accomplish the extraordinary.
Start by telling the truth. If, as a CEO or MD, you have never been trained in this dimension, some honesty will help. Embrace this fact, and propel yourself forward with experiments which take you outside your comfort zone. Use the results to learn what works and become someone who can connect the future with the present. Your people are waiting.
Francis Wade is the author of Perfect Time-Based Productivity, a keynote speaker and a management consultant. To search his prior columns on productivity, strategy, engagement and business processes, send email to columns@fwconsulting.com.

