In today’s Jamaica Daily Gleaner a regular column contributed by Ilsa DuVerney\u00a0covered the speech given by Francis Wade at the recently concluded Jamaican Customer Service Association (JaCSA) Conference.<\/p>\n
The column, entitled “Creating World-Class Customer Service Part 1” can be read by clicking\u00a0here. In today’s Jamaica Daily Gleaner a regular column contributed by Ilsa DuVerney\u00a0covered the speech given by Francis Wade at the recently concluded Jamaican Customer Service Association (JaCSA) Conference. The column, entitled “Creating World-Class Customer Service Part 1” can be read by clicking\u00a0here. The second installment in the series, Part 2, can be read by clicking\u00a0here.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[4],"tags":[],"class_list":["post-172","post","type-post","status-publish","format-standard","hentry","category-newsflash"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/fwconsulting.com\/wordpress\/wp-json\/wp\/v2\/posts\/172","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fwconsulting.com\/wordpress\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/fwconsulting.com\/wordpress\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/fwconsulting.com\/wordpress\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/fwconsulting.com\/wordpress\/wp-json\/wp\/v2\/comments?post=172"}],"version-history":[{"count":1,"href":"https:\/\/fwconsulting.com\/wordpress\/wp-json\/wp\/v2\/posts\/172\/revisions"}],"predecessor-version":[{"id":173,"href":"https:\/\/fwconsulting.com\/wordpress\/wp-json\/wp\/v2\/posts\/172\/revisions\/173"}],"wp:attachment":[{"href":"https:\/\/fwconsulting.com\/wordpress\/wp-json\/wp\/v2\/media?parent=172"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/fwconsulting.com\/wordpress\/wp-json\/wp\/v2\/categories?post=172"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/fwconsulting.com\/wordpress\/wp-json\/wp\/v2\/tags?post=172"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\n<\/a>
\nThe second installment in the series, Part 2, can be read by clicking\u00a0here<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"
![here.\n<\/a>\nThe second installment in the series, Part 2, can be read by clicking\u00a0](\"http:\/\/www.fwconsulting.com\/content\/images\/ilsa_1_%20jcsa_v2.jpg\"){kind=link}
![here<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"In today’s Jamaica Daily Gleaner a regular column contributed by Ilsa DuVerney\u00a0covered the speech given by Francis Wade at the recently concluded Jamaican Customer Service Association (JaCSA) Conference. The column, entitled “Creating World-Class Customer Service Part 1” can be read by clicking\u00a0here. The second installment in the series, Part 2, can be read by clicking\u00a0here.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[4],"tags":[],"class_list":["post-172","post","type-post","status-publish","format-standard","hentry","category-newsflash"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/fwconsulting.com\/wordpress\/wp-json\/wp\/v2\/posts\/172","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fwconsulting.com\/wordpress\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/fwconsulting.com\/wordpress\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/fwconsulting.com\/wordpress\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/fwconsulting.com\/wordpress\/wp-json\/wp\/v2\/comments?post=172"}],"version-history":[{"count":1,"href":"https:\/\/fwconsulting.com\/wordpress\/wp-json\/wp\/v2\/posts\/172\/revisions"}],"predecessor-version":[{"id":173,"href":"https:\/\/fwconsulting.com\/wordpress\/wp-json\/wp\/v2\/posts\/172\/revisions\/173"}],"wp:attachment":[{"href":"https:\/\/fwconsulting.com\/wordpress\/wp-json\/wp\/v2\/media?parent=172"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/fwconsulting.com\/wordpress\/wp-json\/wp\/v2\/categories?post=172"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/fwconsulting.com\/wordpress\/wp-json\/wp\/v2\/tags?post=172"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}](\"http:\/\/www.fwconsulting.com\/content\/images\/ilsanumber2001-1.jpg\"){kind=link}