{"id":693,"date":"2013-12-11T18:26:37","date_gmt":"2013-12-11T23:26:37","guid":{"rendered":"http:\/\/fwconsulting.com\/wordpress\/?page_id=693"},"modified":"2017-03-23T09:18:45","modified_gmt":"2017-03-23T14:18:45","slug":"service-inventory","status":"publish","type":"page","link":"https:\/\/fwconsulting.com\/wordpress\/service-inventory\/","title":{"rendered":"The Service Inventory &#8211; A Tool for Touch-Point Analysis"},"content":{"rendered":"<p>How does a company define and plan the critical touch-points that make up the overall customer experience? The Service Inventory, pioneered by Framework Consulting, is a critical tool for crafting these moments into standards that can be used to create a unique customer-branded experience.\u00a0 (This paper was presented to the Jamaica Customer Service Association Conference of 2005.)<\/p>\n<div class=\"AW-Form-222320133\"><\/div>\n<p><script type=\"text\/javascript\">(function(d, s, id) {\n    var js, fjs = d.getElementsByTagName(s)[0];\n    if (d.getElementById(id)) return;\n    js = d.createElement(s); js.id = id;\n    js.src = \"\/\/forms.aweber.com\/form\/33\/222320133.js\";\n    fjs.parentNode.insertBefore(js, fjs);\n    }(document, \"script\", \"aweber-wjs-ag7eodzwp\"));\n<\/script><\/p>\n","protected":false},"excerpt":{"rendered":"<p>How does a company define and plan the critical touch-points that make up the overall customer experience? The Service Inventory, pioneered by Framework Consulting, is a critical tool for crafting these moments into standards that can be used to create a unique customer-branded experience.\u00a0 (This paper was presented to the Jamaica Customer Service Association Conference &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/fwconsulting.com\/wordpress\/service-inventory\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;The Service Inventory &#8211; A Tool for Touch-Point Analysis&#8221;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":420,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-693","page","type-page","status-publish","has-post-thumbnail","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/fwconsulting.com\/wordpress\/wp-json\/wp\/v2\/pages\/693","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fwconsulting.com\/wordpress\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/fwconsulting.com\/wordpress\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/fwconsulting.com\/wordpress\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/fwconsulting.com\/wordpress\/wp-json\/wp\/v2\/comments?post=693"}],"version-history":[{"count":2,"href":"https:\/\/fwconsulting.com\/wordpress\/wp-json\/wp\/v2\/pages\/693\/revisions"}],"predecessor-version":[{"id":894,"href":"https:\/\/fwconsulting.com\/wordpress\/wp-json\/wp\/v2\/pages\/693\/revisions\/894"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/fwconsulting.com\/wordpress\/wp-json\/wp\/v2\/media\/420"}],"wp:attachment":[{"href":"https:\/\/fwconsulting.com\/wordpress\/wp-json\/wp\/v2\/media?parent=693"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}